Chateau Silver Gold Louis Philippe Mirror

If you have further questions about any of the explanations on this page, or if you have questions about any other issue, please contact us at 844-762-8158 or via e-mail at info@lillianhome.com.

Do You Offer Free Shipping?

Lillian Home is proud to offer free standard ground shipping on everything we ship within the continental United States. There is no minimum amount to purchase. Once you have placed your order, we’ll send you a confirmation e-mail with the relevant order details and tracking information.

What Forms of Payment Do You Accept?

We accept all major credit and debit cards, including American Express, Discover, and JCB. We also accept PayPal, Apple Pay, and Diners Club. We can take payment through our website sales portal or over the telephone.

Canceling or Rerouting an Order

You may cancel an order at any time prior to shipment. Once an order has been shipped, it cannot be canceled or rerouted. Please do not refuse delivery of any non-damaged shipment. Instead, call us at 844-762-8158 to discuss your needs. We’ll be happy to discuss your options!

What is the Return / Refund Policy?

We want to make sure that you’re 100% happy with your purchase. However, we do understand that things happen or that sometimes you change your mind, which is why we are glad to offer a return policy. Here are some of the details:

• All returns will be accepted with prior authorization only. Call or e-mail us to discuss a return before sending the product back to us.
• You are responsible for the cost of the return shipping, including insurance for the full amount of the item(s).
• The item purchased and all parts included must be returned in the original packaging.
• The item must be packaged exactly as it was shipped. Any variation may result in damaging the piece(s) and could invalidate your return.

How Do I Assemble My Lighting Fixtures?

All of our lighting fixtures are shipped partially or fully disassembled to ensure safe and efficient shipping. Detailed instructions come with all fixtures, and we try to make the assembly process as easy as possible.

It helps to have a clean workspace, and to set all the parts in an orderly fashion on a countertop so that you can find them at a glance. Be sure to have any required tools (specified in the instructions) ready to go from the outset, and keep track of all the small hardware like screws, taking care not to mix them up.

If you’re having issues with assembly, think you may be missing a piece, or aren’t sure about the directions, feel free to get in touch with us for help.

What Kinds of Light Bulbs Can I Use?

Our light fixtures use either the candelabra (E12) socket, or a standard (A19) socket. With a few of our fixtures, certain lights on the fixture use one bulb while other lights will use the other.

The maximum recommended wattage will vary for each lighting piece, but is usually either 40 or 60 watts. There is no minimum recommended wattage, so you may use fluorescent (CFL) or LED bulbs if you wish.

We recommend using bulbs with a warmer color temperature, such as “soft white” or ideally even warmer than that. These bulbs give off a pleasant orange hue that resembles candlelight. Look for a color temperature number no higher than 3000K.

If you plan to connect one of our fixtures to a dimmer control, and also plan to use CFL or LED bulbs, make sure you get a bulb that is rated for dimming.

Shipping and Returns:

Shipping:

Lillian Home is proud to offer free standard ground shipping on all orders shipped within the continental US. There is no minimum purchase amount to meet, no strings, just 100% free shipping!

Once your order is on the way, you will receive a confirmation email from our team along with your final paid receipt for the items in transit. Most deliveries will be handled by FedEx or some shipments may be sent with a freight carrier. With the tracking provided, you will be able to see the estimated delivery date so that any arrangements can be made to prepare for delivery. When placing your order, please be sure to provide the best contact phone number with the delivery address so our drivers know who to contact as needed.

Please note that the recipient must open and inspect the contents of all boxes immediately upon arrival to report any damages or defects. For items that are shipped via freight carrier, you must inspect the item on site and note any defects on the bill of lading when signing off on delivery. Any claims for damages need to be reported within 7 business days to qualify for credits or adjustments. For the proper handling of any issues that may arise, please keep all boxes and packing materials until the product is confirmed to be in good working order.

We want your experience to be perfect from start to finish. Should you find any issues upon delivery, please contact us and our team will ensure your issue is resolved as quickly and efficiently as possible.

Returns:

Should you need to return your merchandise, please first review our return policy. 

Once an order has shipped, it cannot be cancelled, rerouted or redirected. Please do not refuse the delivery of any non-damaged shipment as this may result in additional restocking fees, the loss of the product, and may void any possibility of a refund. Refused deliveries will incur the round trip shipping costs.

Returns will be accepted with prior authorization only. There is a only 8% shipping charge for orders that are returned. Any returns received in our warehouse without an issued return authorization number will be ineligible for a refund.

Returns will be accepted within 14 days of the date you receive the product.

The item and all parts must be returned the original packaging, including all wrapping and factory carton.

The item must be packed exactly as it was shipped. Any variation may result in damage to the piece and could invalidate your return